Datenschutzerklärung

This website is operated under the Decomdis Global brand. For website enquiries, Decomdis Global is the data controller and can be contacted at export@decomdis.com or at Koçören 3. OSB Mahallesi, 315. Cadde No:17, Şanlıurfa, Türkiye.

If a quotation, order confirmation or contract names a particular Decomdis company as the contracting entity, that company is also responsible for personal data processed in connection with that transaction.

• Contact and business details you provide, such as your name, email address, phone number, company, country, product interest and message.
• Messages sent through our contact form, email, WhatsApp or website chatbot, including any information you choose to include.
• Technical information such as IP address, browser, device, referring page, timestamps and security logs.
• Consent choices and, only when permitted, analytics information about pages viewed and interactions with the site.

We use personal data to answer enquiries, prepare quotations, provide samples or technical information, manage business relationships, operate and secure the website, comply with legal duties and improve our services.

Our legal bases are taking steps at your request before a contract, performing a contract, our legitimate interests in running and protecting a B2B website, compliance with legal obligations, and consent where the law requires it. You may withdraw consent at any time without affecting earlier processing.

We do not sell personal data. Access is limited to authorised Decomdis personnel and service providers that help us with hosting, security, email delivery, customer communications, analytics and AI-assisted chatbot responses. Providers may process data only for the service they supply and under appropriate contractual safeguards.

We may disclose information when required by law, to protect legal rights, or in connection with a business reorganisation. External media such as Google Maps is not loaded until you consent; when loaded, the provider receives technical connection data under its own privacy terms.

Because Decomdis serves international markets and uses global service providers, data may be processed outside your country, including outside the European Economic Area. Where required, we use recognised safeguards such as adequacy decisions or standard contractual clauses.

We keep data only as long as needed for the purpose collected. Enquiry and relationship records are retained while we are handling your request and for a reasonable follow-up period. Transaction, tax and compliance records may be kept for the statutory period. Security logs are kept for a limited period, and consent records are retained so we can respect and demonstrate your choice.

Chat messages stored in your browser remain on that device until you clear the conversation or browser storage. Server-side chat and contact records are deleted or anonymised when no longer needed for support, security or legitimate business records.

To exercise a right, email export@decomdis.com. We may need to verify your identity before responding. Rights can be limited where the law permits or requires us to retain information.

• Ask for access to, correction of or deletion of your personal data.
• Ask us to restrict processing or object to processing based on legitimate interests.
• Receive data you provided in a portable format where applicable.
• Withdraw consent at any time, including through Cookie settings in the footer.
• Complain to the data-protection authority where you live or work, or where you believe an infringement occurred.

We use reasonable technical and organisational measures to protect personal data. No internet service is completely secure, so please do not send sensitive personal information through public forms or the chatbot.

This B2B website is not directed to children and we do not knowingly collect personal data from children.

We may update this policy when our practices, providers or legal duties change. The date at the top shows the latest revision. Material changes will be highlighted where appropriate.